Humanity over bureaucracy
Buurtzorg is a pioneering healthcare organisation established 13 years ago with a nurse-led model of holistic care that revolutionised community care in the Netherlands.
Client satisfaction rates are the highest of any health care organisation, staff commitment and contentedness is reflected in Buurtzorg’s title of Best Employer (4 out of the last 5 years) and impressive financial savings and increased productivity has been achieved. Ernst & Young documented savings of around 40 percent to the Dutch health care system if all care was provided this way, and a KPMG case study in 2012 found:
Buurtzorg continues to influence and lead innovation across the care system in the Netherlands and internationally. Since the first team was created in 2006 Buurtzorg Netherlands has grown rapidly to 850 teams and 10,000 nurses. At home and across the world Buurtzorg is supporting providers to transition to its model of care.
Last year Buurtzorg transformed two competing Dutch care companies. Both are now enjoying similar gains in productivity and staff and client satisfaction.
Building on this success Buurtzorg has developed and applied its innovative approaches to Children and Families, Mental health, Domestic support and more.
Collaboration is key to Buurtzorg’s model of care and and its operating model; this has seen the organisation collaborate in new areas such as Mental Health and Children & Families.
It has inspired other care organisations and Buurtzorg has collaborated with these organisations too; increasingly the interest is international and Buurtzorg has established an international team to lead on collaborations all around the world.
Find out about Buurtzorg activities in your country. Buurtzorg is active in 25 countries, details of these are being added.
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